Our highly trained team is here to help with any technical questions regarding your Aldelo software 24 hours a day, 7 days a week.
Frequently Asked Questions
HOW DO I OBTAIN TECHNICAL ASSISTANCE?
Technical assistance is simple to obtain from Aldelo's technical support call center. Just call us at 925.215.5634 and one of our support engineers will be happy to assist.
WHAT TYPE OF SUPPORT SERVICES DOES YOUR TECHNICAL GROUP PROVIDE?
Aldelo's technical support group can provide live technical assistance for issue resolutions via telephone, email and remote access. Our engineers can also provide additional value added services such as remote training, remote installation and menu programming services.
WHAT ARE THE HOURS OF OPERATION FOR YOUR TECHNICAL SUPPORT CALL CENTER?
Our technical support call center is located here in California and we are open 24/7. We are ready to provide any services relating to our software products. (Call Center may be closed on select holidays observed by the company)
WHAT IF I NEED ONSITE TECHNICAL ASSISTANCE?
Aldelo has over 400 independent channel partners in various territories and regions. Your installation dealer might be your first source of contact when inquiring for onsite services. Alternatively, you can also contact our sales group at 800.801.6036 to locate your nearest onsite dealer available.
HOW CAN I ASK MORE ABOUT TECHNICAL SUPPORT RELATED QUESTIONS?
If you have more technical support related questions, simply call us at 925.215.5634